Operations Manager

Washington Master Chorale is seeking a proactive self-starter to join WMC as an Operations Manager.

New or prospective Washington Master Chorale employees must provide proof of complete COVID-19 vaccination, or approved exemption on the first day of their employment.

About this Role:

As an Operations Manager, you will own most of the daily management of Washington Master Chorale’s business operations.  This role has functions that include executive assistant components, website maintenance, managing patron needs, and data entry. 

The Operations Manager is expected to be regularly available on weekday mornings/afternoons and early evenings (until 7PM US Eastern).  The time commitment for this role is expected to be 20 hours per week.  Compensation for this role will be $30,000 USD per annum.

The Operations Manager will work Remotely, but will be required to attend in-person events for six weekends on specific dates during the year.  Coverage of travel expenses for an Operations Manager who resides outside the Washington DC metropolitan area are available.

The following dates are when the Operations Manager is required to attend in-person events in Washington DC for the 2022-2023 season.

• October 21-23, 2022
• December 2-4, 2022
• December 16-18, 2022 
• March 3-5, 2023
• April 28-30, 2023

• June 23-24, 2023

What You’ll Do:

• Administer and manage the WMC Calendar including scheduling and hosting virtual meetings (e.g. Zoom)
• Own WMC operations and patron communications such as timely email responses to inquiries, scheduling and sending patron communications (including email and social), scheduling and sending internal communications (including Board, artist, and staff communications)
• Own artistic operations managing artist contracts, venue contracts, vendor invoicing, and chorus/concert management overseeing both front and back of house
• Own development operations including donor database management (data entry, validation, and monitoring) and coordination with Board and staff for scheduling and executing donor outreach events and communications
• Own patron services operations including creating/managing performance ticketing (print and digital), responding quickly to patron inquiries via phone/email/social, and managing the patron database (data entry, validation, and monitoring)
• Support the Board and staff for grant writing and proposals including providing timely organization information, ensuring response timelines are met, and managing the grant database (data entry, validation, and monitoring)
• Provide website and social media support including updating the copy and images on the WMC website and submitting social media posts provided by marketing staff

What You’ll Need:

• Experience in administrative and project management roles
• Driven self-starter with an appetite for new challenges
• Proven leadership ability and evidence of positively influencing cross-functional teams
• Strong analytical and data management skills (preferably using tools like Excel)
• Basic knowledge / familiarity with website management (preferably WordPress or Weebly)
• Basic knowledge / familiarity with email and social media management (Mailchimp, Facebook, Twitter, Instagram)
• Experience working in performing arts organizations (preferably vocal performing arts) preferred
• Ability to apply creative solutions toward solving problems
• Excellent verbal and written communication skills
• Ability to work with cross-functional teams and
• Humility: Challenging conventional wisdom starts by challenging yourself. You’ll need to be able to acknowledge mistakes quickly, thrive on the growth that comes from those mistakes and celebrate the people around you that make that growth possible.
• Curiosity: You’ll need to be a good listener who can empathize with our patrons and the team around you. You will find yourself asking questions (and questions about your questions) before offering opinions.
• Conviction: Passion isn’t enough. We need people who can build concrete arguments based on research, evidence and data.

About Washington Master Chorale:

Washington Master Chorale (WMC) is a vibrant, mixed-voice chorus of 60 professional and volunteer singers, which has quickly garnered a reputation for vocal excellence and distinctive programming. Since its 2010 debut, led by Artistic Director Thomas Colohan, WMC has sung at The Kennedy Center, the Chorus America National Conference, Library of Congress, and with the National Symphony Orchestra, among other distinguished artists and venues. Equally at home singing works of classical masters, WMC is also noted for its innovative presentation of music from the 19th-century onward, with emphasis on contemporary works including regular commissions of new works from gifted and talented modern composers.